Customer Support

A Local Team with a Global Focus


Delivering Value

Customers Success is a critical component of an organization. Guiding users from the time they first interact with your website and all the way to product adoption requires a seamless process. During these stages of initial contact, nurturing, on-boarding, product adoption and usage; customer support plays a critical role in delivering value to customers.

Key Differentiator

At OneContact, we work closely with client’s team and build a trusting relationship while delivering value and building a team that is integrated into your People, Process, and Products.

We believe that customer support role is not limited to delivering customer experience and resolving tickets but it also includes:

  • Providing Feedback to Product Department
  • Helping improve Customer Support FAQ and Help Docs
  • Communicating Product Feedback to Product Teams
  • Communicating Feature requests to Customer Success and Product Team

"It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do."

– Steve Jobs

We are always open to hear from you. For any questions or inquiries, please fill out the contact form and we will call you back as soon as possible.

  • 202 Orce Nikolov, First Floor
    Skopje, Macedonia