Remote Customer Support - Office Operations

This customer support position is to work with a North American team and provide excellent customer service to clients, via email, phone and perform various back office operations in processing applications and ensuring that the data is accurate and complete.


  • This is a Full Time Position
  • Work starts at 3 PM
  • Mon - FRI 3 PM - 11 PM
  • Should be fluent in English
  • Start immediately
  • Send cv in English


We offer the following:

  • Productive working environment
  • Paid training
  • Work from Home
  • Modern facilities and high technology devices and tools
  • Growth Opportunities
  • Attractive Salary Package


Responsibilities:

  • Ability to work with sensitive and confidential information
  • Maintain 24 hr. response time to client emails/ requests/ questions
  • Completes work in timely manner and strives to increase productivity
  • Use of screening production and drug testing systems for ordering, and processing of screening work. Raw data processing and scoring and review of scoring results are just a few of the functions.
  • Thoroughly understands and follows all client requirements using available resources to ascertain services required as it relates to assigned duties. Questions and issues should be escalated as appropriate
  • Researching/resolving inquiries from technicians, servicing companies and clients, as it relates to the screening process
  • Use of screening system to understand status of contractor screenings, including support of drug testing process when needed
  • Performing routine follow-ups, assigned audits to ensure completion of work and minimize aging of orders.
  • Identification of individuals in our database that need services
  • Management of duties with competing demands

Qualifications:

  • Excellent English – verbal and written communication skills
  • Exceptional customer service skills
  • Positive, self-motivated attitude with high energy
  • Ability to think, problem-solve, take action, and follow-through
  • Must be flexible to work shifts as required (evenings, weekends, and holidays)

Requirements:

  • A quiet room to work
  • A Headset
  • Upload of 10 MB and Download of more than 10 MB for Internet
  • Windows 10 Computer with minimum 4 Gig RAM


Subject line:
SKPCSRENG

We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.

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