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Remote E-Commerce Customer Support Representative

We are looking for an experienced E-commerce Customer Support Representative whose English language skills are at a native level and is experienced in Phone/Email and Chat Support.


What We Need

  • We are seeking an Ecommerce Customer Support Representative with Advanced/Excellent English to work remotely
  • Key responsibilities will include:
    • Must have knowledge of Amazon or E-commerce, with an emphasis on customer service
    • With a background in handling Inbound/Outbound calls/emails/live chats
    • Excellent Communication Skills and Common Sense

What We’re Looking For

  • Time commitment
    • 40+ hours per week
    • Monday – Friday from 4:00 PM - 12:00 PM or 5 PM -1 AM
    • 100% focused on our business while working; no side jobs
  • Skills and Technical Knowledge
    • Advanced English Speaking and Writing skills
    • Ability to analyze reports and data from our various software programs
    • Very savvy with current computer technology 
    • Can work independently while still meeting tight timelines
    • Strong problem solver who takes personal initiative to find creative solutions and identify new opportunities
    • “Big Picture” thinking – ability to see several moves ahead of the current position and anticipate issues before they become full-blown problems

 

  • Personality and Approach to Work
    • Incredibly organized and detailed
    • Outstanding communicator
    • VERY proactive thinker
    • Receptive to constructive criticism
    • Problem solver

Technology and Communication

  • Communication – Slack and Email
  • Document Management – Google Docs & Microsoft Office
  • File Management – Google Docs and Dropbox
  • LiveChat
  • Salesforce

Apply Now
Please fil the following form to apply.
All fields are required


"It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do."

– Steve Jobs

We are always open to hear from you. For any questions or inquiries, please fill out the contact form and we will call you back as soon as possible.

  • 202 Orce Nikolov, First Floor
    Skopje, Macedonia