Skills & Experience:
What We Need
- We are seeking an Ecommerce Customer Support Representative with Advanced/Excellent English to work remotely
- Key responsibilities will include:
- Must have knowledge of Amazon or E-commerce platforms, with an emphasis on customer service
- With a background in handling Inbound/Outbound calls/emails/live chats
- Excellent Communication Skills and Common Sense
What We’re Looking For
- 25 Hours per week
- 11:00 - 7:00 PM (EST US/Canada Time Zone)
- Flexible to work weekends
- Skills and Technical Knowledge
- Advanced English Speaking and Writing skills
- Ability to analyze reports and data from our various software programs
- Very savvy with current computer technology
- Can work independently while still meeting tight timelines
- Strong problem solver who takes personal initiative to find creative solutions and identify new opportunities
- “Big Picture” thinking – ability to see several moves ahead of the current position and anticipate issues before they become full-blown problems
- Personality and Approach to Work
- Incredibly organized and detailed
- Outstanding communicator
- VERY proactive thinker
- Receptive to constructive criticism
- Problem solver
Technology and Communication
- Communication – Slack and Email
- Document Management – Google Docs & Microsoft Office
- File Management – Google Docs and Dropbox
- LiveChat
- Salesforce or similar platform
