We are looking for an experienced E-commerce Customer Support Representative whose English language skills are at a native level and is experienced in Phone/Email and Chat Support.

What We Need

• We are seeking an Ecommerce Customer Support Representative with Advanced/Excellent English to work remotely
• Key responsibilities will include:
  • Must have knowledge of Amazon or E-commerce, with an emphasis on customer service
  • With a background in handling Inbound/Outbound calls/emails/live chats
  • Excellent Communication Skills and Common Sense

What We’re Looking For

• Time commitment

• 40+ hours per week
• Monday – Friday from 4:00 PM - 12:00 PM or 5 PM -1 AM

• 100% focused on our business while working; no side jobs

• Skills and Technical Knowledge

• Advanced English Speaking and Writing skills
• Ability to analyze reports and data from our various software programs
• Very savvy with current computer technology
• Can work independently while still meeting tight timelines
• Strong problem solver who takes personal initiative to find creative solutions and identify new opportunities
• “Big Picture” thinking – ability to see several moves ahead of the current position and anticipate issues before they become full-blown problems

• Personality and Approach to Work

• Incredibly organized and detailed
• Outstanding communicator
• VERY proactive thinker
• Receptive to constructive criticism
• Problem solver

Technology and Communication

• Communication – Slack and Email
• Document Management – Google Docs & Microsoft Office
• File Management – Google Docs and Dropbox
• LiveChat
• Salesforce