Technical Services

Communication is What Matters the Most

What matters most is having qualified team members who can deliver value to clients and build a trusting relationship. When recruiting team members for technical support positions onecontact talent acquisition team focuses on technical knowledge, communication skills, and the ability to work with remote teams.

IT Services

onecontact dedicated resource model is designed to build teams who understand an organizations core values, its products and its dedication to deliver value to clients. Whether its Level 1, Level 2 or Level 3 Support team member that you are looking for, onecontact recruiting team will find the exact fit for your organization based on the job description that you provide.

  • Building teams that have acquired product knowledge beyond what is required
  • Continuous Education and Cross Training
  • Effective Communication Skills Training

Application Support Services

If you need to build an application support team that can resolve issues at various levels or communicate with the development team then onecontact Knowledge transfer plan and ability to hire team members across Europe will solve your organizations support challenges.

Technical Help Desk

onecontact can set a complete Help Desk for your organization and provide you a complete end to end solution. The Help Desk solution can provide you resources locally (Canada or US) which can be augmented by resources in Central Europe to provide a cost-effective solution.

A Bundled Resource Model
that Meets your Business Needs

  • Defining and Delivering on Agreed upon SLA
  • Eliminating the need to Recruit/Hire/Manage/ and Train teams
  • Reducing Total Cost of Service
  • A Bundled Resource Team Model
  • 24/7/365 Service Available