Remote Customer Support Representative | Building Teams that Succeed

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Remote Customer Support Representative


Skills & Experience:

Roles & Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat regarding product-related issues, service questions, and general inquiries.
  • Efficiently log and manage support cases received through various channels, ensuring accurate and detailed documentation.
  • Conduct outbound calls to customers as necessary, providing assistance and ensuring customer satisfaction.
  • Update and maintain customer information in the customer service database during and after each interaction.
  • Collaborate with the management team to stay informed about company processes, policies, and product updates.
  • Monitor call queues to ensure timely assignment and resolution of customer support cases.
  • Address backlog support cases, liaising with internal team members for necessary follow-ups.
  • Manage various types of cases, including but not limited to Portal access requests, password resets, documentation requests, and operational metrics tracking.
  • Oversee and update contact lists for organizations collaborating with the company.


  • 1-2 years of experience in effectively managing and resolving support tickets.
  • Proficiency in using ticketing systems such as Zendesk, Jira, or equivalent.
  • Preferable experience with CRM systems like Salesforce
  • Fluent in spoken and written English.
  • Strong multitasking abilities with a positive attitude towards problem-solving.
  • Previous experience working in a software company.

Working Hours

Standard 8 hour shift falls between 9 AM - 5 PM EST (US/Canada)

What We Can Offer

  • An Attractive Salary Package + Benefits
  • 100% Remote Work - Work From Anywhere
  • Working with an International Team
  • Opportunity To Learn & Develop New Skills

Apply Today & Join Our International Team Of IT Professionals! 

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  • Friendly Environment
  • Work from home facility
  • Good for freshers to learn
  • Work life balance

Perks & Benefits

  • Friendly Environment
  • Work from home facility
  • Work life balance

Recruiting Top Talent is what We Love

Work with onecontact TECH talent acquisition team and reach global talent effortlessly. Visit our Head Office in North Macedonia or Toronto Canada.

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