Remote Customer Support Specialist (English) | Building Teams that Succeed

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Remote Customer Support Specialist (English)


Skills & Experience:

Roles & Responsibilities

  • Provide support via phone and Email
  • Ability to work with sensitive and confidential information
  • Ability to work on multiple platforms.
  • Researching/resolving inquiries from clients
  • Identification of individuals in the database  
  • Establish and maintain good relationships with clients
  • Bring forth suggestions for improvement and support the Team Manager to implement changes and encourage company growth
  • Performs miscellaneous duties as assigned to support the daily business activities of the department and the company.
  • Maintain 24 hr. response time to client emails/ requests/ questions
  • Ability to meet established quotas and workload requirements
  • Work in a team environment
  • Work closely with department manager and supervisor to ensure daily workloads are processed in a timely manner



  • Fluency in English is the primary qualifier for this role
  • 2+ years of experience in a professional support function
  • Considerable experience using Microsoft Office Suite and Outlook + ability to learn/utilize other software packages relevant to supporting the team’s core requirement
  • Strong sense of urgency, integrity, and ability to multitask in a team-centered environment
  • Ability to perform duties with minimal supervision and exercise independent judgment and discretion as required
  • Excellent time management & organizational skills with the ability to meet tight deadlines

Working Hours
This is a Full-Time Position

Mon – Fri (9:00 am – 5:00 pm Eastern Time Zone US/Canada)

Working a rotational weekend shift every 3 weeks.

What We Offer

  • 100% Remote Work- Work From Anywhere
  • Opportunity To Learn & Develop New Skills
  • An Open & Collaborative Work Environment
  • A fair and diverse company culture


If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. So, if you have a passion to learn & you’re excited about Customer Support, Fill up the application form on the right & Submit Your CV Today!

Apply Now!

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  • Friendly Environment
  • Work from home facility
  • Good for freshers to learn
  • Work life balance

Perks & Benefits

  • Friendly Environment
  • Work from home facility
  • Work life balance

Recruiting Top Talent is what We Love

Work with onecontact TECH talent acquisition team and reach global talent effortlessly. Visit our Head Office in North Macedonia or Toronto Canada.

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