Remote Customer Support Specialist (English)

As a Remote Customer Support Specialist, you’ll be supporting clients via emails & phone and performing routine follow-ups to ensure completion of work and minimize aging of tasks. For this role, we're looking for a candidate who speaks fluent English and has proven customer service skills.


Roles & Responsibilities

  • Provide support via phone and Email
  • Ability to work with sensitive and confidential information
  • Ability to work on multiple platforms.
  • Researching/resolving inquiries from clients
  • Identification of individuals in the database  
  • Establish and maintain good relationships with clients
  • Bring forth suggestions for improvement and support the Team Manager to implement changes and encourage company growth
  • Performs miscellaneous duties as assigned to support the daily business activities of the department and the company.
  • Maintain 24 hr. response time to client emails/ requests/ questions
  • Ability to meet established quotas and workload requirements
  • Work in a team environment
  • Work closely with department manager and supervisor to ensure daily workloads are processed in a timely manner

 

Qualifications

  • Fluency in Spanish is preferred, but only English is accepted as well
  • 2+ years of experience in a professional support function
  • Considerable experience using Microsoft Office Suite and Outlook + ability to learn/utilize other software packages relevant to supporting the team’s core requirement
  • Strong sense of urgency, integrity, and ability to multitask in a team-centered environment
  • Ability to perform duties with minimal supervision and exercise independent judgment and discretion as required
  • Excellent time management & organizational skills with the ability to meet tight deadlines

 
Working Hours
This is a Full-Time Position; Mon – Fri (9:00 am – 5:00 pm EST Time Zone)

 

What We Offer

  • 100% Remote Work- Work From Anywhere
  • Opportunity To Learn & Develop New Skills
  • An Open & Collaborative Work Environment

 

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. So, if you have a passion to learn & you’re excited about Customer Support, Fill up the application form on the right & Submit Your CV Today!

Apply Now
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