Change Management Manager - Infrastructure | Building Teams that Succeed

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Change Management Manager - Infrastructure


Skills & Experience:

Reporting directly to VP of Technology, you will be responsible for ensuring modifications to their IT infrastructure are managed in a controlled and effective way as defined by the IT Change Management Process. Specifically, you will:

  • Document, prepare, coordinate, and implement changes
  • Process and allocate tickets in the queues related to Change Management
  • Communicate and ensure that the change process is understood and followed by all team members
  • Provide the metrics associated with the change process to demonstrate tangible results, as well as to identify the needed improvement plans
  • Support the improvement plans of the change process, and participate in other related processes and meetings
  • Chair the respective Change Advisory Boards


  • Expertise with the Change Manager role with at least 5 years of experience
  • Certification in ITIL or Service management is highly desirable but not mandatory
  • Fluent English language skills, both spoken and written required
  • Strong organizational skills, as well as the ability to listen, gather and understand information about people and situations quickly
  • Excellent interpersonal skills, including the ability to influence across the organization and externally
  • Expertise with remote and international communications through a wide array of technologies (ticketing tools, documents and forums, phone, chat, e-mail)

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  • Friendly Environment
  • Work from home facility
  • Good for freshers to learn
  • Work life balance

Perks & Benefits

  • Friendly Environment
  • Work from home facility
  • Work life balance

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