Skills & Experience:
Reporting directly to VP of Technology, you will be responsible for ensuring modifications to their IT infrastructure are managed in a controlled and effective way as defined by the IT Change Management Process. Specifically, you will:
- Document, prepare, coordinate, and implement changes
- Process and allocate tickets in the queues related to Change Management
- Communicate and ensure that the change process is understood and followed by all team members
- Provide the metrics associated with the change process to demonstrate tangible results, as well as to identify the needed improvement plans
- Support the improvement plans of the change process, and participate in other related processes and meetings
- Chair the respective Change Advisory Boards
Qualifications
- Expertise with the Change Manager role with at least 5 years of experience
- Certification in ITIL or Service management is highly desirable but not mandatory
- Fluent English language skills, both spoken and written required
- Strong organizational skills, as well as the ability to listen, gather and understand information about people and situations quickly
- Excellent interpersonal skills, including the ability to influence across the organization and externally
- Expertise with remote and international communications through a wide array of technologies (ticketing tools, documents and forums, phone, chat, e-mail)
