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Skills & Experience:

 Roles & Responsilibities

• Answer incoming customer calls regarding product problems, service questions, and general customer inquiries
• Log support cases received by phone and email
• Responsible for responding to customer emails received and outbound calls to customers as required
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on company processes and policies
• Monitor all call queues to ensure customers support cases have been assigned
• Catering Backlog support cases and reaching out to internal members for follow-up on said cases
• Updating and creating our cases, i.e. Portal access requests, Reset password requests, Documentation requests, Operational Metrics tracking cases, Contact List Review tracking cases, and Cloud Support tracking cases
• Managing contact lists for organizations working with the company

 Qualifications

• 1-2 years of experience managing support tickets
• Experience working with Zendesk, Jira, or any ticketing system
• Fluency in spoken and written English
• Multi-tasker with a Positive Attitude 

 Nice-To-Have

• Past Experience of working in a Software company

 What We Offer

• 100% Remote Work- Work From Anywhere
• Opportunity To Learn & Develop New Skills
• An Open & Collaborative Work Environment

 Working Hours

• MON - FRI 9 am - 5 pm EST (Canada/US)
  
  

Apply Today & Join Our Global Customer Support Team!