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Skills & Experience:

Roles & Responsibilities

• Working closely with the Customer, Project Manager, and Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible.
• Analyze and document in detail a customer's business requirements and understand their business processes.
• Develop strong relationships with your clients and establish credibility and trust quickly.
• Confidently communicate about the Software and the Project status to internal and external stakeholders.
• Understanding how a customer's business rules will be addressed through different software configurations.
• Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities.
• Using your strong leadership skills and the ability to think analytically and strategically to resolve problems.
• Create training content and deliver training to the customers end users or subject matter experts. 
• Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner.
• Always looking for ways to make things better, faster, and more streamlined – both for customers and internally.
• Supporting the building and continuous improvement of implementation templates and project artifacts that are critical to the Implementation Team.

 Job Requirements

• 3 to 5 years of direct customer-facing experience in a technical software support/implementation role.
• Excellent communication skills to understand client needs and create appropriate documentation for the team to consume.
• Bachelor's Degree or Diploma relevant to the information technology industry is preferred
• Experience working with MS SQL and Oracle databases as well as writing queries to extract data.
• Superior Troubleshooting and problem-solving skills.
• Excellent consulting and business analysis skills.
• Strong Software configuration skills with an ability to work with system logging to identify problems.
• Prior experience implementing/testing configurable software solutions.
• Superior command of written English with a demonstrated ability to produce quality documentation.
• Understanding of all Windows Platforms including Windows 7, and Windows 10.
• Experience with web-based service architecture. Virtual Machines, installation, and troubleshooting skills

 Project Specific Details

• Work with a team of Project Managers, Implementation Consultants, Developers
• Work with a globally distributed team
• Opportunity to work in cloud technologies and learn NoSQL DynamoDB

 Home Office Setup

• Solid internet connection
• A quiet place to conduct remote meetings with the team
• A laptop will be provided 

What We Offer

• Remote Work -Balkans and Brazil
• Opportunity To Learn & Develop New Skills
• Work with a collaborative & experienced leadership team that welcomes new ideas & encourages creativity and innovation
• Generous Compensation based on Industry Standards + Benefits
• Working Hours 9 AM - 5 PM EST