Remote Infrastructure-Network Engineer

This position is with one of the largest Law firms in North American and is an exciting opportunity for an Infrastructure/Network Engineer who is looking to work in a professional environment and play a role in the development of strategies for optimal use of infrastructure within the organization.


Key Responsibilities 

  • Maintaining network equipment with current updates and ensuring network infrastructure and related platforms are available and performing optimally
  • Providing daily support of IP telephone systems including Cisco Call Manager, Cisco Unity voicemail system and Fax
  • Remediating vulnerabilities to network infrastructure identified from security advisory report
  • Troubleshooting and resolving network issues as per established SLAs
  • Monitoring, analyzing alerts and logs to identify potential issues to network infrastructure systems, LAN and WAN links
  • Providing escalation support in a third-tier capacity
  • Introducing and integrating new infrastructure and cloud technologies
  • Implementing and maintaining business continuity technologies, policies, and procedures to ensure the Firm’s systems and information are recoverable as per established standards
  • Investigating and responding to alerts from monitoring system
  • Applying operating system security updates and change configuration management
  • Escalates in a timely manner support issues requiring management’s attention
  • Sharing knowledge and expertise by creating training materials, troubleshooting procedures and by providing hands-on training sessions
  • Optimize the availability of network systems architectures to deliver cost effective improvements that in turn deliver tangible business benefits
  • Provide 24/7 after hours on-call support for network related infrastructures
  • Maintaining and updating network infrastructure diagrams
  • Keeping documentation up to date to meet ISO27001 standards

 

 Skills and Abilities

 

  • Excellent written and oral communication skills
  • Strong interpersonal skills in a team-based environment
  • Able to perform firmware upgrade to switches
  • Working experience in Network administration, routing protocols and network access control solutions (NAC)
  • Experience in Telephony technologies, MPLS, Cisco switches and routers
  • Working knowledge of VMware virtualization, Microsoft server OS and Active Directory
  • Strong understanding of network routing and switching protocols
  • Able to implement the necessary tools to proactively monitor, troubleshoot and where necessary, assist and provide support to third parties to solve network connectivity problems
  • Working knowledge of wireless, IDS/IPS, firewall, and RSA
  • Able to provide daily support on Active Directory, DNS, DHCP, and Windows Services.
  • Datacentre experience including cabling and installation
  • Strong troubleshooting and problem-solving skills
  • Working knowledge of Microsoft Azure networking, VPN and Expressroute

 

 Qualifications 

  • Bachelor’s degree in computer science, information technology or related field, or an equivalent combination of work experience, education and training
  • Minimum of three years of experience in an infrastructure services role
  • Industry standard certification is preferred

 

 What We Offer 

  • Remote working environment
  • Opportunity to Learn and Grow
  • Maintain a Work Life Balance
  • A Collaborative and Open work environment
  • Mon - Friday 9 AM - 5 PM EST

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